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Exchanges & Returns

If you are not satisfied with your purchase, COUTUKITSCH will accept returns or exchanges on pieces that are in their original, unused condition within 14 days of the orders’ arrival. We require that your return package be postmarked no more than 14 days from the date that your package was delivered. COUTUKITSCH reserves the right to reject packages that are beyond the 14-day return timeframe. 

To initiate a return please send an email with your order number, reasons for return/exchange, and pictures (of damaged items if applicable) to info@coutukitsch.com.

Return and exchange shipping costs are to be paid by the customer. We recommend that you select a tracked shipping option through a trusted provider. We are not responsible for lost or damaged packages during shipment for return or exchange.

The original shipping fee is not refundable. Refunds will be issued once we have received the returned items and found them to be in their original condition and within the acceptable timeframe. You will receive a refund notification by email.

Custom orders, sale items, and items purchased during a sale are considered Final Sale.