Customer Service

ORDERS 

We require up to 5 business days to make and ship your order. We do our best to accommodate priority requests. COUTUKITSCH reserves the right to cancel and refund any order at any time.

PAYMENT

We accept all major credit cards (Visa, Mastercard, American Express). You can pay through PayPal, Shop Pay, Apple Pay, Google Pay, or Sezzle.

All prices are listed and charged in CAD. You will receive an order confirmation via email.

PACKAGING

COUTUKITSCH jewelry is packaged in branded bags or boxes. Our zip bags and our boxes and padded mailers are recyclable. Please be mindful with packaging and reuse or recycle when possible. 

REPAIR POLICY

We are happy to make reasonable repairs to your COUTUKITSCH pieces. Costs for repair will depend on the extent of the damage and will be determined by COUTUKITSCH. 

We cannot guarantee that repairs will be possible for items damaged through unreasonable use and treatment. Conclusions of use and treatment will be determined by COUTUKITSCH. Repairs or replacements for pieces older than 6 months from the purchase date will be reviewed on a case-by-case basis and will be determined by COUTUKITSCH.

To initiate a repair or replacement please send an email with your order number, any relevant details, and pictures of the item(s) to info@coutukitsch.com.

COUTUKITSCH reserves the right to hold the customer responsible for the cost of retrieving the damaged items and subsequent repairs.

PRODUCT CARE

COUTUKITSCH jewelry is made with several metals including but not limited to Stainless Steel, Gold Filled Brass, and Gold Plated Brass. These metals are hypoallergenic and safe for most. Gold Plated Stainless Steel & Gold Filled items are tarnish resistant and very long lasting when cared for properly. 

COUTUKITSCH pieces have delicate components and must be handled with care. Avoid getting jewelry wet and always remove before showering and working out. Remove jewelry before applying hand sanitizer, lotion, and perfume. Do not use liquid cleaning solutions on COUTUKITSCH pieces. You can use a soft, dry jewelry cloth to remove dust.

Store COUTUKITSCH pieces in a jewelry box protected from dust and direct sunlight. Keep away from excessive humidity and do not get wet. Avoid storing in the washroom. Love your jewelry and handle with care.

Minor imperfections and tarnishing of plated brass items are considered normal wear.