SHIPPING + RETURNS


SHIPPING 

We are happy to offer worldwide shipping to our customers.
All Canadian orders come with a tracking number. We need 3-7 business days to make and pack orders. Some orders may take longer. You will receive notification once your items have shipped. Every package comes gift wrapped and ready for giving, however please do let us know if it is a gift. Initial necklaces, stud earrings, and rings will arrive in a gift box. All customs fees are the responsibility of the buyer.

We ship via Canada Post, see below for estimated delivery times (not including 3-7 day lead time after purchase):

Expedited Parcel with Tracking in Canada: 2-4 business days 
Small Packet USA: estimated 5-15 business days (sometimes longer during busy seasons)
Tracked Packet USA: up to 6 business days
Small Packet International: 10-20 business days (depending on your location and delays at customs)
Tracked Packet International: 12 business days

We only consider a package lost if it has not arrived 6 weeks after the shipping date (Canada Post Guidelines) and will resolve the problem at that time.

 

RETURN POLICY 

We do our best to describe each and every item in great detail, please contact us if you have any questions before completing your purchase.
If you are not satisfied with your purchase, we will exchange your item(s) or issue a refund (minus shipping costs) within 14 days after you have received your order. Custom orders and earrings are final sale. Items must be in their original condition and you will be responsible for return shipping costs.
Please consider using a trackable shipping service as we cannot guarantee we will receive your returned item. We are not responsible for lost packages.


REPAIRS

Accidentally broke a chain on a necklace? Not a problem. We are happy to repair your CoutuKitsch necklaces for you.
Repairs/replacements can range in price from $10 - $30.
Feel free to drop your repairs off at The Livery Shop in Inglewood or by Mail.

 

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