SHOP POLICIES

 

PAYMENT 

We accept Visa & Mastercard. We also accept Paypal, a secure online payment system that accepts all major credit cards and debit cards. For more information on how to sign up please refer to Paypal.com If you have payment issues, please send us a message so we can find a solution. 

An alternative payment method for Canadian shoppers only is an E-mail Money Transfer, please send us a message if you choose to use this method.

 

SHIPPING 

All Canadian orders come with a tracking number. We need 3-7 business days to make and pack orders. Some orders may take longer, we will communicate with you if this is this case. You will receive notification once your items have shipped. Every package comes gift wrapped and ready for giving, however please do let us know if it is a gift. Initial necklaces, stud earrings, and rings will arrive in a gift box. All customs fees are the responsibility of the buyer.

We ship via Canada Post, see below for estimated delivery times (not including 3-7 day lead time after purchase):

Expedited Parcel with Tracking in Canada: 2-4 business days 

Small Packet USA: estimated 5-15 business days (sometimes longer during busy seasons)

Tracked Packet USA: up to 6 business days

Small Packet International: 10-20 business days (depending on your location and delays at customs)

Tracked Packet International: 12 business days

We only consider a package lost if it has not arrived 6 weeks after the shipping date (Canada Post Guidelines) and will resolve the problem at that time.

 

RETURN POLICY 

We do our best to describe each and every item in great detail, please contact us if you have any questions before completing your purchase. If you are not satisfied with your purchase, we will exchange your item(s) or issue a refund (minus shipping costs) up to 14 days after you have received your order. Custom orders and earrings are final sale. Items must be in their original condition and you will be responsible for return shipping costs. Please consider using a trackable shipping service as we cannot guarantee we will receive your returned item. We are not responsible for lost packages.

WARRANTY

We give a one year warranty from the date of purchase on CoutuKitsch products. Minor imperfections on brass chains and slight colour variations (e.g. tarnishing) may be considered normal. Please note that this warranty excludes damage to the product from misuse or abuse, such as improper care or regular contact with perfume, lotion, and water (shower/swimming).

 

CUSTOM ORDERS 

We love making custom orders - message us with any requests you have. All custom orders are final sale.

 

WHOLESALE 

Please send us a message at info@coutukitsch.com if you would like to receive wholesale information ♥

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